Privacy Policy

This Privacy Policy explains how Ravelwoods collects, uses, and shares personal data when you submit inquiries for tours/trips and when we process analytics and remarketing data.

1. Who we are

Processor/Controller: Ravelwoods, legal form PE (Individual Entrepreneur).

Address: Level 5, 18/2 Bohdana Khmelnytskoho St, Kyiv, 01601, Ukraine.

Email: contact@ravelwoods.com. Phone: +380 979 758 9636.

2. What personal data we collect

Depending on how you interact with the website, we may collect:

  • Contact details from tour/trip inquiry forms (e.g., name, email address, phone number).
  • Inquiry details you provide (e.g., preferred dates, number of participants, message content).
  • Technical data for analytics (e.g., device/browser identifiers, pages viewed, approximate location derived from IP, timestamps).
  • Remarketing/ad-related data where applicable (e.g., identifiers used to show ads to you after you visit the site).

3. Why we process personal data (legal basis)

We process personal data in accordance with the applicable Ukrainian data protection requirements under Закон України "Про захист персональних даних", including to:

  • Handle and respond to your tour/trip inquiries and communications.
  • Provide requested services and manage pre-contract steps.
  • Improve the website and measure performance through analytics.
  • Enable remarketing/advertising where you have given consent when required.

If advertising/remarketing involves identifiers, we inform you and process such data on the applicable lawful basis, including consent when required by law.

4. How we use your personal data

  • To contact you about your request, confirm details, and provide answers.
  • To conduct customer support and maintain communications history.
  • To personalize and improve user experience, content, and conversions (analytics).
  • To show relevant ads (remarketing), where applicable and permitted.

5. Sharing and disclosure

We may share personal data with:

  • Service providers/partners acting on our instructions (e.g., hosting, technical support, analytics/advertising platforms).
  • Courts, regulators, or authorized bodies if required by law.
  • Other parties only when necessary for fulfilling your inquiry and pre-contract steps for tourism services.

When we conclude arrangements with processors, we require appropriate safeguards for personal data.

6. Tourism-related pre-contract information

As a tourism business, we strive to ensure that information provided in connection with your tour/trip request is accurate and presented clearly, consistent with Закон України "Про туризм".

7. International transfers

If analytics or remarketing services process data outside Ukraine, we ensure that transfers and protections are carried out in accordance with the applicable Ukrainian requirements for personal data protection under Закон України "Про захист персональних даних".

8. Your rights

You may have rights to access, correct, and/or request deletion or restriction of your personal data, and other rights established by Ukrainian law. To exercise your rights, contact us at contact@ravelwoods.com.

9. Contact and complaints

If you have questions or concerns about how we process personal data, contact our team.

Business: Ravelwoods (PE). Address: Level 5, 18/2 Bohdana Khmelnytskoho St, Kyiv, 01601, Ukraine.

Email: contact@ravelwoods.com. Phone: +380 979 758 9636.

We will respond within a reasonable time and in accordance with applicable law under Закон України "Про захист персональних даних".